Welcome To Help Center

Purchasing An Order 🛒

Your order confirmation is typically sent right away to the email address you provided at checkout. If you haven’t seen it yet, here are a few possible reasons:

  1. The email address entered during checkout may have been incorrect.
  2. The confirmation email could be in your Spam or Promotions folder.
  3. There might be a technical issue on our end.

If you still can’t locate your order confirmation, please reach out to us via email at support@gentfordbelts.com, and we’ll investigate the issue promptly.

We have an unconditional refund policy for cancellations made within the first 6 hours of purchase. Please note that any request received after this 6-hour window cannot be accepted.

To initiate a cancellation, simply reach out to us via live chat or email us at support@gentfordbelts.com with your cancellation request.

However, please be aware that a 30% charge of your order’s total value will apply to cover administrative, processing, and transaction costs associated with PayPal payments.

We offer a 6-hour window for order edits, similar to our Cancellation Policy. After this 6-hour period, your order moves to the processing stage, and further modifications may not be possible.

If you need to make post-6-hour edits, please reach out to us promptly via live chat or email at support@gentfordbelts.com with your editing requests. Our team will evaluate whether your order is still eligible for changes and, if so, will proceed with them without delay.

If you need to retrieve your order number, there are a couple of straightforward methods:

1. Check Your Email Inbox: After placing your order, we send a confirmation email to the address you used at checkout. Make sure to also check your Spam or Promotions folder, as sometimes these emails can end up there.

2. Contact Us Directly: If you still can’t find your order number, reach out to our customer support team via live chat or email at support@gentfordbelts.com. Provide your name and transaction ID (if available), and we’ll locate your order details in no time.

Rest assured, we’re here to assist you every step of the way!

Yes, you can update your customization details as long as you contact us within 6 hours of placing your order. If more than 6 hours have passed, simply reach out to us at support@gentfordbelts.com, and we’ll assess whether it’s still possible to modify your order. Our goal is to accommodate your needs to the best of our ability.

We understand your concern and apologize for any inconvenience. Often, what looks like a double-charge is actually a temporary authorization by your payment provider (e.g., bank or PayPal) to confirm available funds. Here’s what you can do:

  1. Check for Pending Transactions: Look at your payment account (bank, PayPal, etc.) to see if the second charge is still pending. In most cases, it’s only an authorization, not an actual charge.
  2. Wait a Few Days: If it’s a pending transaction, please allow a few days for it to be reversed automatically. The funds should be released back into your account.
  3. Contact Us if Needed: If the pending transaction doesn’t clear after a reasonable timeframe or if you have any further questions, please reach out to our customer support at support@gentfordbelts.com. We’ll gladly assist you and investigate any issues if necessary.

Our goal is to ensure you’re never overcharged and that your shopping experience remains smooth and trouble-free. We appreciate your patience as we work to resolve any concerns.

Shipping 📦

Once your order is shipped, we’ll send you an email containing a unique tracking number so you can follow your package’s progress. Be sure to check your Spam or Promotions folders if you haven’t seen this email yet.

You can also visit the Track Order page, found in our website’s header, to view the real-time status of your shipment.

If you encounter any difficulties or have questions about your order, please contact our support team at support@gentfordbelts.com, and we’ll be happy to help!

The average shipping time is 14–21 days, depending on your chosen shipping method. We’ll keep you updated via email, so please make sure your contact details are accurate.

For additional information about shipping times or any other questions, refer to our Shipping Policy or reach out to us at support@gentfordbelts.com.

Sometimes our postal service needs extra time to initiate package scans and update tracking information. We recommend allowing 7–9 days for the carrier to complete its process, as most carriers do not perform frequent scans or updates.

Several factors can delay updates, including:

  1. High Holiday Volume
  2. Carrier Delays
  3. Inclement Weather
  4. Packages Not Yet Scanned
  5. Packages Not Scanned at Intermediate Stops

If your tracking information remains unchanged for 10–14 days, please reach out to us via our Contact Us page or email us at support@gentfordbelts.com. One of our agents will assist you promptly.

We’re sorry to hear your order was returned. Here’s how to get it resolved:

  1. Verify Your Address: Check that the shipping address you provided is correct, complete, and up to date. Make any necessary corrections right away.
  2. Contact Customer Support: Email us at support@gentfordbelts.com with your updated shipping information and details about the delivery issue.
  3. Reshipment: We’ll reship your order once we confirm the correct address. We typically use our standard shipping carrier unless you have a specific preference.
  4. Request a Specific Carrier: If you prefer a certain carrier, please let us know before your order ships. We can usually accommodate special requests when notified in advance.
  5. We’re Here to Help: If you have any questions or need further assistance, our customer support team is ready to guide you.

We appreciate your patience and will do our best to ensure your order is delivered successfully.

Yes, we offer expedited shipping for select products to provide faster delivery options. To see which methods are available and how much they cost, follow these steps:

  1. Add Items to Cart: Place your desired products in the shopping cart.
  2. Proceed to Checkout: Once ready, click “Checkout.”
  3. Shipping Information: During checkout, you’ll find a “Shipping Information” section, where you can choose from available shipping methods.
  4. Shipping Costs: Each method displays its associated fees so you can pick the time frame and budget that suits you best.

Please note that shipping fees vary depending on method and destination. If you have any questions or need help selecting the right shipping method, reach out to our customer support at support@gentfordbelts.com. We’re here to assist!

  1. Check Your Location: Look around your property (behind bushes, near the garage, or with neighbors) in case the carrier left the package in a less obvious spot.
  2. Verify Shipping Address: Make sure the address on your order is accurate. An incorrect address can lead to misdelivery.
  3. Contact the Carrier: If your package was shipped via USPS, FedEx, or UPS, reach out to them using the tracking information provided. They may have more details or can initiate an investigation.
  4. Wait a Bit Longer: Sometimes the delivery status is marked prematurely. Allow a few hours (or until the end of the delivery day) to see if it arrives.
  5. Contact Us: If you’ve tried the above steps and still haven’t received your package after the expected delivery date, email us at support@gentfordbelts.com. We’ll work with the carrier to help locate your order and ensure you receive your items as soon as possible.

Your satisfaction is our priority, and we’ll do our best to assist you in resolving any delivery issues.

We do our best to accommodate your carrier preferences, but carrier availability can depend on your location and the shipping method chosen. If you’d like a specific carrier, please contact our customer support team at support@gentfordbelts.com as soon as possible after placing your order. We’ll do our utmost to arrange this if feasible, but please note we cannot guarantee every carrier option for all orders. We appreciate your understanding.

Return & Exchanges ↩️

Currently, we do not accept returns. Instead, we provide replacements and refunds as needed, per our Refund Policy:

  1. Refund Criteria: We offer full refunds or replacements if your item:
  2. Time Limit: You can request a replacement or refund within 30 days of your purchase. After 30 days, we regret that we cannot process replacements or refunds.

To initiate a replacement or refund—or if you need guidance—please contact our customer support team at support@gentfordbelts.com. Your satisfaction is our priority, and we appreciate your understanding of our policy.

We’re sorry for any inconvenience caused by an item that’s defective, incorrect, or doesn’t fit. Please follow these steps to help us resolve the issue quickly:

  1. Contact Us: Send an email to support@gentfordbelts.com or reach out via live chat with a description of the problem.
  2. Provide Photos: Attach clear photos of the product and the shipping label so our team can review the issue.
  3. Quality Control Review: Our Quality Control team will assess the photos and details to determine the best course of action.
  4. Resolution Options: Depending on the review outcome, we will offer you a replacement or a refund, based on what works best for you.

We value your satisfaction and are dedicated to resolving any problems as quickly as possible.

We’re sorry for any inconvenience. If you’re missing items, please follow these steps:

  1. Check the Packing Slip: Sometimes items ship separately, so it’s possible the missing items are arriving in a separate package. Review the packing slip and any tracking information you received to confirm all packages have been delivered.
  2. Check Your Email: We may have sent updates about your shipment. Look for emails regarding the delivery status of the missing items.
  3. Contact Us: If you’ve confirmed that items are indeed missing, email us at support@gentfordbelts.com or reach out via live chat. Include your order number and details about the missing items. Our support team will investigate and work on a resolution promptly.

We’re committed to ensuring you receive everything you ordered. Your satisfaction is our priority, and we appreciate your patience as we address this matter.

Because of hygiene reasons and the personal-use nature of our belts, we maintain a limited return and exchange policy. However, if there’s an issue with your item, we can issue a refund or a free replacement under these conditions:

  1. Significant Discrepancy: The item is substantially different from the description or preview shown on our website.
  2. Damage: The item arrives damaged due to a manufacturing defect or shipping mishandling.
  3. Incorrect Item: You received an item that does not match what you originally ordered.

We typically do not offer refunds or replacements for issues resulting from customer mistakes—for example, selecting the wrong size, design, or color at checkout. Please double-check all order details before finalizing your purchase.

If you believe you qualify for a refund or replacement, contact customer support at support@gentfordbelts.com, and we’ll guide you through the next steps.

Because of hygiene reasons and the personal-use nature of our belts, we do not accept returns. However, if you experience a defect, damage, or receive an incorrect item, you can request a refund or replacement within 30 days of the delivery date. Unfortunately, if more than 30 days have passed since delivery, we’re unable to provide further support.

If you believe you qualify for a refund or replacement during this timeframe, please contact our customer support team at support@gentfordbelts.com. We’ll be happy to assist you in resolving any issues or concerns with your order.

Thank you for your understanding, and we appreciate you choosing our belts!

Because of hygiene reasons and the personal-use nature of our belts, we do not accept returns. However, if you’ve received a defective or incorrect product, we’ll gladly offer one of the following:

  1. Free Replacement: If the item is defective or doesn’t match what you ordered, we’ll replace it at no extra cost.
  2. Refund: In cases where a replacement isn’t feasible, we’ll provide a full refund.

Please note that we can’t process refunds or replacements for reasons like simply changing your mind or selecting the wrong size, design, or color at checkout. If you believe your order qualifies for a replacement or refund, contact our customer support team at support@gentfordbelts.com, and we’ll work to resolve the issue promptly.

Thank you for understanding, and we appreciate your trust in our belts!

We’re sorry, but because of hygiene reasons and the personal-use nature of our belts, we do not accept returns if you’ve simply changed your mind or selected the wrong size, design, or color at checkout.

We’re more than happy to assist if there’s a defect, damage, or an error on our part. If you experience any of these issues, please contact customer support at support@gentfordbelts.com, and we’ll do our best to help.

As always, we recommend reviewing your order details carefully before completing your purchase. Thank you for understanding, and we appreciate you choosing our belts!

Services ☎️

We’re sorry you haven’t received our responses. Here are a few steps to help:

  1. Check Spam or Junk Folder: Sometimes our email replies go to your Spam or Junk folder. Please look there to see if our messages ended up in those folders.
  2. Whitelist Our Email Address: Add support@gentfordbelts.com to your email’s trusted senders list so our messages reach your inbox.
  3. Verify Your Email Address: Ensure the email address you provided us is correct and free of typos. Even a small error can result in delivery problems.
  4. Request a Resend: If you suspect an email got lost, you can request we resend it. Contact us directly if you haven’t received an email you were expecting.

We apologize for the inconvenience and appreciate your patience. We’re committed to ensuring effective communication and are here to assist you in any way we can.

Absolutely. We take multiple precautions to protect your transactions and personal information when you shop with us:

  1. Secure Payment Processing: We partner with trusted, reputable payment gateways that use rigorous security standards and encryption protocols to keep your payment details safe.
  2. Data Encryption: We employ SSL (Secure Socket Layer) technology to encrypt sensitive data, preventing unauthorized access to your private information.
  3. Privacy Protection: Your information is used only for order processing and communication with you. We do not share or sell your data to third parties.
  4. Regular Security Audits: We frequently conduct security audits and updates to guard against emerging threats. Staying up to date with the latest measures helps us keep your data secure.
  5. Positive Track Record: Our customer reviews reflect a secure, reliable shopping experience. We’re proud of our reputation for trustworthy service.
  6. Dedicated Support: If you have any questions or concerns, our customer support team is here to help. You can reach us at support@gentfordbelts.com.
  7. Secure Browsing: Our website uses HTTPS and other security best practices to protect your browsing experience.

Your trust is our priority, and we’re committed to delivering a safe and secure shopping experience every time you choose GentFord Belts.

If your payment attempt fails or is declined, please follow these steps:

  1. Verify Your Payment Information: Double-check that the billing address and other details you entered match what your bank or payment provider has on file.
  2. Try an Alternate Payment Method: If your credit card isn’t working, consider using PayPal, another credit card, or a different accepted payment option.
  3. Contact Your Bank or Payment Provider: Sometimes transactions are declined for security reasons. Reach out to your bank or payment provider to confirm the status of your account and resolve any issues on their end.
  4. Clear Browser Cookies and Cache: Browser issues can occasionally disrupt payment processing. Clear your cookies and cache or try using a different browser or device.
  5. Retry the Payment: After completing the steps above, attempt the payment again. Some security checks may cause brief delays.
  6. Contact Our Support Team: If you’re still having trouble, please email us at support@gentfordbelts.com or use our live chat. Our team will investigate and help resolve the issue.
  7. Consider Another Payment Method: If none of these steps work, you may want to use a different form of payment or get in touch with your payment provider for further assistance.

We understand that payment issues can be frustrating, and our goal is to ensure your checkout process is as smooth as possible. Don’t hesitate to reach out if you need further assistance!

Product 🛍️

Our belts feature a hidden track and a special ratchet buckle. Instead of using traditional holes, you simply slide the belt through the buckle until it fits snugly, and the locking mechanism holds it firmly in place. This system offers a more precise adjustment and stays secure throughout the day, even during active movement.

Our GentFord Belt comes in one standard length of 125 cm, which suits most waist sizes ranging from US 30 to 40 (EU 46 to 56), or S up to 3XL. To customize the length:

  1. Remove the buckle from the strap.
  2. Measure around your waist or compare against an existing belt to find the exact length you need.
  3. Cut the strap carefully at the marked point.
  4. Reattach the buckle and test the fit.

This simple process ensures you get a comfortable, tailored fit—no matter your size.

GentFord Belts are crafted with premium-quality leather (full-grain or top-grain, depending on the model) and a sturdy alloy buckle. To maintain their appearance, wipe off any dirt with a soft cloth, and occasionally use a gentle leather conditioner. Avoid excessive moisture and store in a cool, dry place when not in use.

Absolutely. Our timeless designs and sleek buckles complement suits for business or formal events, while the simple yet classy look pairs just as well with jeans or chinos. GentFord Belts are designed to be versatile, so you only need one belt for multiple occasions.

Absolutely. Each GentFord Belt comes in a sleek, protective box, making it ideal for birthdays, holidays, or any special occasion. Its versatile style and customizable fit ensure it’s a thoughtful present for just about anyone.